Our system monitors every transaction done on your card. If anything out of the ordinary occurs, or if the transactions match established fraud patterns that have been reported to VISA, our fraud division will try to contact you. We want to make sure every transaction on your account is legitimate, and stop any potential fraud immediately.
In order to keep your account safe, we have a response center open 24 hours a day, 7 days a week. If our fraud monitoring service does contact you to verify suspicious transactions, their valid callback numbers are 1-800-472-3272.
Please be advised that our representatives will never ask you for your PIN number, or your full card number.
Blocked Debit Card Activity
Due to regulatory requirements and incidents of fraudulent activity, the credit union blocks certain debit card activity based on risk. From time to time, the list of blocked activity by country is updated based on current fraud trends and/or government sanctions. We currently have a block on all international transactions without prior notification.
Verified by Visa®
Verified by Visa allows our members to add an online password to their Visa debit card, making online purchases more secure. Using Verified by Visa is a quick and simple process and takes only minutes to sign up. Sign up may be completed here.